Worst outdoor gear I’ve ever bought!
This equipment looked nice on the pics, but on the beach turned out a nightmare. With a steady breeze (not uncommon on a beach) we had a real difficulty only to get the very very long poles in place. Once we had them in place, we had a perfect sail. No pins or other anchoring was provided, no pouches to pour some sand, so the two of us had a hard time holding on to the tent. It could have taken off and sailed over the Atlantic. Next time we will bring our own pins, but not sure where to fasten them to the tent, the metal loops for the poles doesn’t really have space also for a pin.
Sorry that this didn't work out for you. I'll reach out to you directly to help you with a return or exchange.