How Do I Return or Exchange an Order?

Make a Return

We accept the return of new, unused gear within 30 days of delivery. New gear must be returned in the condition you received it, and it must include the original packaging and manufacturer tags where applicable. We do not accept the return of used gear. Used gear returned as new may be shipped back to you at your expense.

Please take the time to carefully package your returns. It is the responsibility of the customer to pay costs related to the repair of returned items damaged in shipping due to improper packaging.

If you feel that your gear is eligible for a warranty evaluation by the manufacturer due to defect in its materials or workmanship, contact our Warranty Department.

Warranty Contacts

General Requests:      Please contact Customer Service at warranty@backcountry.com

To help expedite your warranty request, please provide as much detail as possible in your email. Include the order number, purchase date, product, brand and a description of the defect.


Exchanges & Return Numbers (RMAs)

Sometimes you need to exchange a product for something else—it happens. Exchanges on Steep and Cheap only require a few minutes and an RMA (Return Merchandise Authorization) number. You can create an RMA from an order in your Order History or contact a Gearhead to help you make one.

The fastest way to exchange a product is to return your original purchase and place a new order at the same time. Immediately placing a new order ensures that you’ll get the new product quickly and that it won’t go out of stock while you wait for an exchange. Just make an RMA, place a new order, and return your original item. You’ll receive a full refund for items returned in new, unused condition. Refunds and credits are issued as soon as your return is received by our Returns Department.
Call a Gearhead in our Customer Services Department at 1-800-984-1864 if you’d prefer tomake an exchange without setting up a new order.


Returns Shipping

With a Prepaid Label
To make shipping a return even easier, we offer a flat-rate $6.99 UPS shipping labelfor eligible U.S. customers returning products that don’t need to ship freight.* You’ll have the option to print this label after creating an RMA number for a return or exchange, or you can receive the label in an email after a Gearhead generates an RMA for you.
Print your label, tape it to the outside of your return package, and drop it off at aUPS store at your convenience. The $6.99 price for the label will be deducted from the refund or credits issued for the return of your new or used items.
*Products required to ship freight may include: kayaks, surfboards, SUP boards, cargo boxes, car racks, indoor cycles, and more. Label price may vary during promotional periods.

Without a Prepaid Label
To return products without a $6.99 UPS label:

  • Create an RMA from your Order History or contact a Gearhead to have one created for you.
  • Once you have your RMA number, you can write it down on a piece of paper and place it inside of the return package.
  • Also, please write the RMA on the outside of your package. Doing both of these helps insure the return gets processed correctly.
  • Ship your return to this address:
Steepandcheap.com Returns Department
2607 South 3200 West Suite A
West Valley City, UT 84119

It takes 3–5 business days to process a return after it arrives at our distribution center. You’ll receive an email confirmation when your return is received.

Make a Return