Price Match Guarantee

We’ll match any price currently listed on a US-based, non-auction retailer’s website for an identical item (same size, color, year) in new condition. If you’ve found a better price on one of our competitor’s sites, contact us and one of our Gearheads will help you place your price-matched order. If you’ve already purchased the item, contact us within 48 hours of placing your order and we’ll credit your card with the difference.

Call 1-800-409-4191 or email one of our Gearheads to receive your price match.


Sale Price Guarantee

If we put an item on sale less than 30 days after you bought it, let us know and we’ll credit you the difference. This offer only applies to purchases made within the last 30 days, and only if we have the same size and color of the item that you originally purchased in stock.


Sales Tax Policy

Backcountry collects sales tax for certain items purchased at our Utah retail store or shipped to the following states:

  • Utah
  • Alabama
  • Colorado
  • Virginia
  • New York
  • Washington
  • Illinois
  • Florida
  • South Dakota
  • California
  • Pennsylvania

The amount of tax charged on your order will depend on the type of item purchased and the destination of the shipment. Certain items may be exempt from sales tax, depending on state and local laws. The sales tax actually charged will be calculated when your order is shipped and will reflect applicable state and local taxes. Factors can sometimes change between the time you place an order and the time of credit card settlement, which could affect the calculation of sales tax. The sales tax amount applied to your order during the checkout process is our best estimate and may differ from the amount ultimately charged. If an item is subject to sales tax in the state to which the order is shipped, tax is generally calculated on the total selling price of each individual item, which can include shipping and handling fees.

If you have questions about the tax applied to your purchase, please contact Backcountry’s Customer Service.

Important sales and use tax information regarding a tax you may owe directly on items shipped to Kentucky, Oklahoma, or Vermont.

Kentucky: We are not required to, and do not collect, Kentucky sales or use tax. The purchase may be subject to Kentucky use tax unless the purchase is exempt from taxation in Kentucky. The purchase is not exempt merely because it is made over the Internet, by catalog, or by other remote means. Kentucky requires Kentucky purchasers to report all purchases of tangible personal property or digital property that are not taxed by the retailer and pay use tax on those purchases unless exempt under Kentucky law. The tax may be reported and paid on the Kentucky individual income tax return or by filing a consumer use tax return with the Kentucky Department of Revenue. The referenced forms and corresponding instructions can be found on DOR's website at http://revenue.ky.gov/individual/usetax.htm.

Oklahoma: We are not required to, and do not collect, Oklahoma sales or use tax on your purchase. We are required to notify you, as an Oklahoma purchaser, that your purchase from this website is subject to Oklahoma use tax unless it is specifically exempt from taxation. Your purchase is not exempt merely because it is made over the Internet, by catalog, or by other remote means. The State of Oklahoma requires Oklahoma purchasers to report all purchases that were not taxed and pay taxes on those purchases. The tax may be reported and paid on the Oklahoma individual income tax return [Form 511] or by filing a consumer use tax return [Form 21-1]. The referenced forms and corresponding instructions are available on the Oklahoma Tax Commission website, http://www.tax.ok.gov.

Vermont: We are not required to, and do not collect, Vermont sales or use tax. Your purchase is subject to state use tax unless it is specifically exempt from taxation. The purchase is not exempt merely because the purchase is made over the Internet, by catalog, or by other remote means. The state requires each Vermont purchaser to report any purchase that was not taxed and pay tax on the purchase. The tax may be reported and paid on the Vermont use tax form. The use tax form and corresponding instructions are available on the Department of Taxes website.