Holes bursting at seams
Started out loving this snowsuit, and we actually bought one for each of our children because we were so pleased with the waterproof factor and warmth (they never complain of being cold, and clothes are always dry after hours outdoors!). Our son is on the slender side and it was so refreshing to find a snowsuit that fit him, and wasn't outrageously bulky. He can totally move in it and run and it's fitted - a dream come through for a skinny child. I really appreciate the elastic at the cuffs. Unfortunately, after only 1.5 seasons, both snowsuits have started to wear out so badly the seems are bursting open, and the insulation is now exposed. I contacted Patagonia and I was directed I would pay to ship the snowsuit to the USA (we live in Ontario, Canada), for them to assess and potentially repair. I then called the Toronto location (still an hour away from us), and the Customer Service was much better; however, again advised I would need to bring the item in, and it would be sent out for repairs for potentially weeks. Seeing as it's winter in Ontario, and temperatures are below freezing, there is no way I can send both our snowsuits out for repairs for weeks. I opted to order Gortex Fabric Patches (tenacious tape as directed by Patagonia) and after only one use they are starting to peel. I have photos to prove the gaping holes in the snowsuit. Feeling deflated.