arrived damaged and clearly used
- Familiarity: I returned this product before using it
The helmet itself is cute and just right for a little kid. It's the Anon Define S/M with attached goggles. The style and quality are very nice. The problem is it arrived in the mail with the following problems: the helmet bag wasn't in any plastic packaging, just thrown in the box; the tags were not attached to the helmet, just lying in the bottom of the box; the goggles had fingerprints all over them and the helmet surface had two very noticeable scratches. It is clearly a used helmet. The packaging and brown shipping box were in perfect condition so this did not happen during shipping. I'm very surprised and disappointed that Backcountry would resell any product with clear damage that wasn't in new condition. But reselling a damaged *kids helmet* seems really careless and potentially dangerous. It might be just a surface scratch, but it might have actually sustained a hard impact from use (rendering it unsafe for continued use)... who really knows? I can attest to what the packaging was supposed to look like because I bought the same helmet in the next size up as well and it is packaged correctly and truly brand new and undamaged. Now I'm stuck with the work of making the return, buying another helmet (I can only hope this one is new and unused) and hoping it arrives before we leave on our trip. Pretty lame shopping experience all because either someone didn't inspect a returned item or Backcountry has a seriously questionable resale policy... not sure which is to blame.