Very disappointed in BackCountry.
- Familiarity: I've used it several times
- Fit: True to size
I understand that at times a product is returned and then repackaged and reshipped as new. However, it is unacceptable and extremely poor customer service to not take care when doing so. I ordered a new SRAM PG-1070 from Backcountry. What I received was a cassette that had been returned and repackaged. Normally, I would not fret over this if the product was in good shape. However, what came in the mail was the original box, poorly taped shut, with the cassette in pieces simply tossed into the box. The original clip and holder were right there uselessly rattling around with all of the other pieces. I dropped it off at the store that is re-hauling my bike, I hope it is all there in the box else this will not be the end of this story. I doubt that I will order from Backcountry again due to this.
Update: All of the pieces were indeed in the box and I'm now riding on the cassette.
Sorry to hear about your experience. Let us know if we can make it up to you on a future order.