Bought for Husband
- Familiarity: I gave it as a gift but have feedback to share
- Fit: True to size
I ordered this backpack for my husband as a Christmas gift . I had to contact customer service due to not receiving my package after several weeks had gone by and had been checking the tracking regularly. The package shipped out the same day I ordered, however after a couple days it stopped updating altogether. So when I contacted backcountry, I spoke with a customer service rep , he checked into it for me and confirmed that I should have received it by then. He then proceeded to tell me he was in the process of overnighting me a replacement, free of charge! I was amazed and very grateful that backcountry went above and beyond to make sure I was happy. He let me know that he was setting up a return , in case the original backpack showed up. Funny thing, the very next day when the overnighted package was out for delivery , I received a notice that the original package was delivered in person at the address. I received the replacement, but never did get the original so I could return it but someone must have !
Bottom line: I had a shipping/delivery issue that backcountry went above and beyond for to fix. I am extremely impressed and grateful that I was able to have my issues resolved in a timely manner so that I was able to gift this to my husband for Christmas.
He was ecstatic to receive this backpack ( I got him the real red color). He is an arborist,so he needed something to carry all his stuff around in comfortably, and since receiving it has been taking it every day to work. I love it so much I'm looking forward to getting my own.