Missing hand strap
- Familiarity: I returned this product before using it
Received poles and right strap is missing. Poor chat service and then Backcountry is wanting me to pay the return shipment despite defective product.
Hi Rob- I'm so sorry those arrived to you missing a part! If you'd like, I'd be more than happy to send you over a free return shipping label to get those back to us and help get you a new pair of poles. Please don't hesitate to reach out with any questions you might have! email@example.com