received an open used return
- Familiarity: I returned this product before using it
- Size Bought: 700/28
I ordered a couple of these tires. What I received from backcountry was a couple of used 700/28 of this. The boxes where open and had been taped over, and the tires were zip-tied and you could see a little wear on them from being installed and then repackaged and returned. I'm pretty disappointed with backcountry. These would probably have been good tires for my bike.
Did you call and schedule them to ship you a new set of tires? It's obvious the person working in the warehouse selected the wrong items to ship to you. Instead of giving 1 Star and calling it a day, ask them to correct the problem. I'm almost certain they would have shipped you a new set at no cost - to make things right and improve their customer service and logistics process.
You are a cheap e-commerce turd that expects VIP treatment and is quick to complain and give 1 Star.
Did you report the problem? How did they respond? Did you get a refund or a replacement?