Missing parts and awful service
- Familiarity: I've used it once or twice and have initial impressions
Do not buy from this company! The product itself is nice, the customer service, however, is abysmal. I ordered my bag weeks before my trip to bike in Wyoming. I received my bag within days but did not receive the protective air bladders (The main source of protection) that are supposed to come with it. I wrote and called the company and received no reply. I was two weeks from my trip and decided to buy some replacement air bladders and incur additional costs because I was in a time squeeze. Guess what, I didnât receive those either. The company owes me two sets of air bladders at this point. I dumped my money into a black hole. I had to get creative and used inflatable pool toys to protect my bike (shown in the photo). This thankfully worked but still does not account for Bikndâs awful customer service. You canât use the product to its full potential when you do not have the required protective pieces. I still have not heard from the company despite polite inquiries. I have to assume they are either going out of business or do not care about their customers and their bikes. Order at your own risk.