Worst footwear ever - Buy anything else
- Familiarity: I've put it through the wringer
- Fit: True to size
- Size Bought: 11
** I did not buy these boots from Backcountry and this review should not reflect negatively on them in anyway. Just want to save others the trouble.
Lacing lugs ripped off in about a week of hiking, rocks gashed holes through the sides of one boot by week 2. Arcâteryx left me high and dry (wet actually) after I emailed photos to customer service asking for a refund / repair / some kind of warranty. Totally ghosted. I eventually dropped the boots of to be repaired and again customer service did not acknowledge the photos I sent and was met with many more months of silence (this whole process took 1 year). Eventually their decision was that they could offer no repair and no refund, and I'm writing this review because they just shipped the ruined boots back to my door after I had asked them not to because they "no longer had space to hold on to them."
Worst footwear I've ever had may sound harsh, but compared to the expectations I had for a pair of Gore-Tex Arc'teryx boots I could not have been more let down. I don't take the time to write reviews often, but these unfortunately warrant that effort and I hope to issue other potential buyers a warning. Worst overall purchase I've ever made might be a more fitting description.
These would be ok rain boots to splash around puddles in New York City while you try to impress your Private Equity friends with the idea that you are outdoorsy. Any more activity than that and you will be very unhappy.
The Gore-Tex waterproofing of these boots did work. For about a week until there were holes in the boots. So yes, Gore-Tex is great, but Arc'teryx did a rough job of fashioning it into boots. I bought these boots in November 2018 (**not from Backcountry) for a backpacking trip in southern Chile / Argentina and essentially showed up with them brand new. About 4 days into my trek, a lacing lug ripped off the ankle area of one shoe (photo 1) so that I had to tie the laces around my ankle sort of like a hockey skate. That's annoying, I thought, but oh well not the worst, keep chugging. Two days later, the exact same thing happened to the other boot, same lacing lug gone. This sucks I thought, but hmm maybe something is wrong with the lugs here, maybe the epoxy was messed up or something, manufacturing issue, I don't know. The day after that, one more lace lug popped off. So in summary, 5 days of real hiking, 3 lacing lugs gone. I got back to town and took these photos and sent them to Arc'teryx saying "Hey, I just bought these boots 2-3 weeks ago, I've been on one trek and stuff is falling off already. I have proof of purchase, maybe there was a manufacturing issue, but I'd love a refund if possible to get some new shoes that I can use while on this trip in South America. If not, I can send them in when I get home hopefully to be repaired..." I got the automated response here is your dispute number blah blah someone from customer service is reviewing this, we'll get back to you.
Thinking this would be resolved soon, I headed out on my second short trek of the trip with both of my boots tied around the ankles like hockey skates. On the second day I was scrambling through some boulder field / scree field and I slipped and felt something bang the inside of my ankle / forefoot. I looked a down and sure enough a rock had cut right through the side of my boot, leaving a nice 3 inch gash in the laminate. Luckily it didn't cut my foot as well. Either way, I was definitely upset with the fact that my $242 boots (what I paid) were falling apart before my eyes. I got back to town, still no response from Arc'teryx, but in basically 8 days of hiking I had lost a bunch of lacing lugs and had a hole through the side of one boot rendering the waterproofing worthless. Beyond frustrated, I quite literally purchased the cheapest pair of trail runners I could find at a sports store there and used them as my hiking shoes for the remainder of 3 months in South America